THE 30-DAY INTIMACY GUARANTEE
Due to the intimate nature of our topical cosmetics and strict health and safety protocols, we cannot accept physical returns of any products. However, we stand entirely behind our formulation. If you are unsatisfied with your purchase for any reason, simply contact our support team within 30 days of delivery. We will issue a full refund to your original payment method. No physical return is required.
CANCELLATIONS
Our fulfillment system is automated for rapid dispatch. If you need to cancel or modify your order, please email us immediately. If your order has not yet been processed by our warehouse, we will cancel it and refund you instantly. If it has already shipped, do not worry—simply contact us upon delivery to utilize our 30-Day Guarantee.
DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged (e.g., broken bottle, leaked product) or if you received the incorrect item, please email our support team within 48 hours of delivery. Include your Order Number and a clear photo of the damage. We will immediately dispatch a free replacement or issue a full refund—whichever you prefer.
LOST OR STOLEN PACKAGES
If your package is lost in transit or marked as "Delivered" but cannot be located, please reach out to our support team. While we are not the courier, we will advocate on your behalf, file the necessary claims, and ensure you receive either a replacement order or a full refund.